It all starts in your returns portal.

By entering their order number and zip code, your customers can start the return request by seeing all the products that are eligible for returns. With our personalization tools, your client will never realize that they left your site.
Change
Allow your customers to exchange their product for a variant in just a few minutes.
Credit
Offer your customers store credit that they can use in future purchases.
Refund
Accept or reject refund requests quickly and efficiently.

Apply your return policy automatically.

You already have the rules, it's just a matter of automatically applying them to your returns portal.

Offer incentives to your customers.

You can offer discounts when your customer opts for credit in your store, which will encourage your customers to continue shopping.

Generate return labels

We are integrated with the best carriers to automatically generate shipping labels for your customers , without the need for them to contact you.

Send a QR code to your client's smartphone.

Your clients may choose to leave their returns at a previously designated physical location.

Define which products are not eligible for returns.

Turny allows you to preset products in your store in which an exchange or return request cannot be initiated.

Approve returns automatically.

With Turny you decide how and when you approve or reject any return request. Establish what reasons need manual approval and even request pictures of the items to be returned to check their conditions.

Understand why your products are being returned.

Turny allows you to obtain hard data about your returns, which will help you offer a superior service and experience.

Start saving time and resources by processing your returns with Turny

Turny helps you lower your refund rate and improve your customer experience
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